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Overview

About Genentech We're passionate about finding solutions for people facing the world's most difficult-to-treat conditions. That is why we use cutting-edge science to create and deliver innovative medicines around the globe. To us, science is personal. Making a difference in the lives of millions starts when you make a change in yours. If you’d like to join our team, view our openings at gene.com/careers. Our patient resource center is dedicated to getting patients and caregivers to the right resources. You can reach them at 1 (877) GENENTECH (436-3683) Monday-Friday, 6am-5pm PST or [email protected]. Community Guidelines: 1. We want to foster positive conversation and diverse community around the issues we are passionate about. To that end, we remove profanity, content that contains credible threats or hate speech, content that is aimed at private individuals, personal information meant to harass someone, and repeated unwanted messages. 2. Don’t mention any medicines by name — ours or anyone else’s. Because of the fair balance rules governing our industry, we cannot post any comments that reference any pharmaceutical brand, product, or service. Please do not mention any specific medicines by name, or include any links to third party sites in your comments. 3. This isn’t the place to report or discuss side effects. This site is not intended as a forum for reporting side effects experienced while taking a Genentech product. Instead, you should report any side effects to Genentech Drug Safety at 1-888-835-2555. You can also report side effects of any prescription product directly to the FDA at 1-800-FDA-1088 or by visiting www.FDA.gov/medwatch. 4. Don’t pitch your product or service. Please don't use our page as a place to promote your product or pitch your services. Please also avoid posting links to external sites. We reserve the right to remove any posts that are deemed promotional.
Industry Biotechnology Research
Headquarters South San Francisco, California
Company size 10,001+ employees
Website http://www.gene.com
Specialties OncologyImmunologyOphthalmology

 Customer Service Number [Genentech]:

Customer Service number
(Hillsboro Fill Finish (HFF) Facility)
+1 503 992 3600
Customer Service number
(Oceanside Product Operations)
+1 760 231 2440
Customer Service number
(Vacaville Manufacturing Plant)
+1 707 454 1000
Customer Service number
(Louisville Distribution Center)
+1 502 995 4600
Customer Service number
(gCom, Compliance and Ethics Phone Line)
+1 866 411 4266
Customer Service number +1 800 551 2231
Customer Service number
(For Patient or Caregiver)
+1 877 436 3683
Customer Service number
(Genentech Access Solutions)
+1 866 422 2377
[General Info] contact number
(Drug Safety/ Adverse Events)
+1 888 835 2555
[Claims] contact number
(Product Complaint Line)
+1 800 334 0290
[General Info] contact number
(Medical Communications)
+1 800 821 8590
[General Info] contact number
(Clinical Trial Information Support Line)
+1 888 662 6728
[General Info] contact number
(Compassionate Use Information Line)
+1 844 287 3783
[Headquarters] contact number +1 650 225 1000
[Headquarters] contact number +1 800 626 3553
[Jobs/ Career] contact number +1 650 225 2580
[Business Sales] contact number
(Supplier Relations)
+1 650 225 2500
[Fundraising/ Donations] contact number
(Genentech Patient Foundation)
+1 888 941 3331
[Investors/ Franchising] contact number
(North America)
+1 650 225 5566
[Investors/ Franchising] contact number +1 650 225 3217
[Media] contact number +1 650 467 6800
[Fundraising/ Donations] contact number
(Corporate Giving)
+1 877 313 5778

 Support Email(s) [Genentech]:

[Customer Service] email
[Legal] contact email
(Privacy Inquiries)
[General Info] contact email
(For Disputes)
[Fundraising/ Donations] contact email
(Corporate Giving)
[Fundraising/ Donations] contact email
(The Genentech Foundation)
[Investors/ Franchising] contact email
[Business Sales] contact email
(Supplier Relations)

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