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Scottish and Southern Electricity Networks Customer Service Number

Overview

We're responsible for maintaining the electricity networks supplying over 3.8 million homes and businesses across central southern England and north of the Central Belt of Scotland. Our skilled teams are based right across the regions we serve, from the bustle of West London to the smallest villages in the Highlands and Islands of Scotland. They are supported by engineering and customer service teams based in major offices and depots in centres like Reading, Portsmouth, Perth and Inverness. - Over 4,000 employees, working from 85 depots and offices in the heart of the community. - 130,000km of overhead lines and underground cables - 106,000 substations - Over 100 subsea cables, powering island communities -3.7m customers served by our networks across central southern England (over 2.9m) and the north of Scotland (740,000) - Last year we handled over 550,000 calls from our customers, over 1,500 a day - Last year we gave £1m to local community projects through our Resilient Communities Fund - Over 450,000 vulnerable customers identified on our Priority Services Register with 11,000 assisted during power outages last year We also manage the transmission network for northern Scotland. Safety is our number one priority, we aim to provide a safe and reliable supply of electricity to the communities we serve in Scotland and England, whilst still delivering a 10 out of 10 service.
Industry Utilities
Headquarters Perth, Scotland
Company size 5,001-10,000 employees
Website http://www.ssen.co.uk
Specialties Electricity DistributionInnovationTransmissionCustomer ServiceExperienceDigital

 Customer Service Number [Scottish and Southern Electricity Networks]:

[Emergency/ Hotline] contact number
(England)
+44 800 072 7282
[Emergency/ Hotline] contact number
(Scotland)
+4 480 030 0999
[Complaints/ Feedback] contact number +44 800 980 1395
[Legal] contact number
(Data Protection Officer)
+44 345 070 7378
[Legal] contact number
(Information Commissioner’s Office)
+44 303 123 1113
[General Info] contact number
(Priority services Free from a landline)
+44 800 294 3259
[General Info] contact number
(Priority services From a textphone)
+44 800 316 5457
[General Info] contact number
(Engineering general enquiries)
+44 800 048 3516
[General Info] contact number
(Generation connections)
+44 345 072 4319
[General Info] contact number
(Unmetered supplies)
+44 345 070 0301
[Complaints/ Feedback] contact number
(Transmission)
+44 800 980 1394

 Support Email(s) [Scottish and Southern Electricity Networks]:

[Customer Service] email
(Central southern England)
[Customer Service] email
(Northern Scotland)
[Complaints/ Feedback] contact email
[Media] contact email
(Opt-out of Marketing Emails)
[Legal] contact email
[Legal] contact email
(GDRP Inquiries)
[General Info] contact email
[General Info] contact email
(Generation connections - Greater than 50kW)
[General Info] contact email
(For G98 connections Central southern England)
[General Info] contact email
(For G98 connections North of Scotland)
[General Info] contact email
(General Info)
[General Info] contact email
(Non Contestable)
[General Info] contact email
(Long Term Development Central southern England)
[General Info] contact email
(Long Term Development North of Scotland)
[General Info] contact email
(Transmission)
[Complaints/ Feedback] contact email
(Transmission)
[Accessibility] contact email

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