Pivotal Home Solutions Support Email

Who we are. What we provide. Utility Strength We’ve been working with utility companies since our inception in 1992 offering heating and cooling repair and maintenance support to the utility’s customers. Today, part of American Water, our clients include some of the largest companies in the United States. Customizable Plans Pivotal Home Solutions invites customers to enroll in the coverages that are right for them — either stand-alone, in combination packs or special value bundles. Customers can choose among repair, maintenance, and leasing plans: • Utility Lines • HVAC • Plumbing • Appliances • Water Heaters Billing Solutions We can bill customers directly or through your company’s billing system to enhance your brand through more services and added customer convenience. $120M+ Annual billing through utilities 624k Customers billed through an integrated utility channel Call Center Our representatives are trained to flex for sales, service and billing calls depending upon demand. We also accept information and service requests via email, web contact form and our website’s “click to chat” function. 160+ Call center agents 1M Calls answered annually 8 J.D. Power certifications 24/7/365 Phone Support Expert Service Providers We maintain a network of experienced, pre-qualified service providers, selected through a rigorous screening process and reviewed regularly for excellent performance. 900+ Service technicians Customer Experience No trip or service fees with our service plans. Just one way we provide superior customer experience as we know they’re your customers too. A+ BBB rating 95% Claims paid 91% Post-visit customer satisfaction