National Express Support Email

National Express is the UK’s largest scheduled coach operator. In 2019, over 21 million passengers made a journey with us. We are headquartered in Birmingham, with locations across the country. Our national network serves hundreds of UK towns and cities. We run round-the-clock services to the UK's major airports and our festival and events services take customers to sporting and music events as well as festivals. Coaches are essential to a strong and well-connected national transport network and we work hard to grow the coach market to enhance the UK’s transport offer. Safety is our number one priority. Our fleet has market-leading safety features and we work across our entire business to drive safety improvements. In 2021, we received a five star audit rating from The British Safety Council for the eigth consecutive year. Coach travel is one of the most environmentally friendly forms of transport. We have continually invested in the cleanest and most efficient vehicles available to us. Every coach we have purchased since 2014 has been Euro VI – the highest emissions standard available. Emissions per coach passenger are much lower than those travelling by car and coaches reduce congestion by using road space more efficiently. We are accredited by the National Living Wage Foundation for pledging to pay the voluntary, higher real Living Wage across all of our UK businesses. We are part of the wider National Express Group which employs 41,000 people worldwide, with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East.