MDLIVE Support Email

MDLIVE, an Evernorth company, is a leading provider of virtual health care services in the U.S. with more than 60 million members nationwide. We work with our health plan, health system, and self-insured employer partners to give patients convenient and affordable access to the highest quality medical and behavioral health care, 24/7, from the comfort and safety of their homes. With a vision and passion for changing health care for the better, we are working to improve the patient experience, close the patient-provider accessibility gap, and bring providers opportunities to augment the services they currently offer. We imagine a new end-to-end care experience to complement – not replace – the way customers and patients interact with their existing providers to achieve: • Earlier identification and diagnosis of critical care needs • Faster and more seamless referrals to high-performing providers, including specialists and behavioral health • More convenient access to appropriate, affordable sites of service, and pharmaceutical fulfillment