iSecretShop Support Email

iSecretShop is a complete Mystery Shopping Software system that includes smartphone channel access (iPhone, Android, and mobile web) as well as traditional channels (PC-entry, Telephone, etc). iSS offers Mystery Shops, Internal Audits, Surveys, Digital Comment Cards, Recorded Phone Shops, Price Audits, Competitive Market Assessments and more, all leveraging the newest technologies to increase efficiency, reduce turnaround times, increase accuracy and virtually eliminate fraud. Here's what iSecretShop will deliver: 100% OBJECTIVE Data: iSS eliminates subjectivity and replaces it with unarguable proof. Our agents timestamp and measure speed of service to the minute. No more, "The place was a mess," feedback either - we will give you a picture that shows exactly what the shopper saw. 100% ERROR-FREE Shops: Instead of relying on a shopper's ability to remember all the questions and answers and report them later, our shops are executed in real time and cannot be submitted if even a single question is omitted. 100% FRAUD-FREE Shops: Since smartphones always know 'where they are' and 'when they are' there is no way to game our system. INSTANT FEEDBACK: Your data is delivered to us instantly when the shopper completes the assignment, we review it and release it to you immediately after. The reports update online in real-time and the full shop is emailed to you the second it is approved.