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Overview

GWR provides high speed, commuter, regional and branch line train services, carrying more than 100 million passengers every year across the Great Western rail franchise area, which includes South Wales, the West Country, the Cotswolds, and large parts of Southern England. We have signed an extension to franchise, meaning we will run it until at least March 2023, bringing our experience of managing the route over many years to ensure the successful delivery of the major programme of infrastructure upgrades on the network. The £7.5bn Great Western Mainline modernisation programme is the biggest investment on the route since Brunel. During this time, we are introducing new or refurbished trains on every part of the network GWR's new environmentally-friendly fleets of commuter Electrostar trains and bi-mode InterCity Express Trains (IETs) have delivered more seats and increased levels of punctuality. The largest timetable change since the 1970s was successfully introduced in December 2019, taking advantage of the new trains to offer faster journey times and more frequent services to key locations.
Industry Truck Transportation
Company size 5,001-10,000 employees
Website http://www.gwr.com
Specialties

 Customer Service Number [Great Western Railway]:

Customer Service number
(WhatsApp)
+44 789 060 8043
Customer Service number +44 345 700 0125
Customer Service number
(After hours assistance)
+44 800 022 3720
Customer Service number
(Text)
+44 845 605 0600
Customer Service number
(Passenger Assist Team)
+44 800 197 1329
Customer Service number
(Lost property)
+44 345 711 4111
[Media] contact number
(Press Inquiries)
+44 845 410 4444

 Support Email(s) [Great Western Railway]:

[Customer Service] email
(Passenger Assist Team)
[Customer Service] email
(Mobility and Inclusion Manager GWR)
[Complaints/ Feedback] contact email
[Legal] contact email
(Privacy Inquiries)
[Legal] contact email
(Privacy Inquiries)
[Media] contact email
(Press Inquiries)

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